Do All Support Workers in the NDIS Need a Cert IV in Disability Support?
If you’re starting out as a support worker or running an NDIS business, you may be wondering: Do all support workers in the NDIS need a Certificate IV in Disability Support?
The short answer is no — there is no legal requirement under the NDIS that every support worker must hold a Cert IV. While some providers choose to make it a condition of employment, it is not mandatory under NDIS rules.
So, what training is required? Let’s break it down.
What Training Is Required For Ndis Support Workers?
The one training course all support workers must complete is:
NDIS Worker Orientation Module – Quality, Safety and You
• Free online course
• Takes around 90 minutes
• Provided by the NDIS Quality and Safeguards Commission
• Required evidence for registered providers during audits
This course introduces workers to the NDIS Code of Conduct and their responsibilities to deliver supports safely, respectfully, and professionally.
However, this does not mean support workers can skip all other training.
Training Must Match Participant Needs
NDIS supports are not one-size-fits-all. Training should reflect:
• The tasks the worker performs
• The participant’s individual needs
• Health and safety risks
• Equipment or mobility supports used
For example:
• Manual handling training for physical assistance
• Equipment training for hoists or assistive technology
• Health-related training for specific conditions
This ensures workers are confident, capable, and safe — and participants receive high-quality care.
Work Health And Safety Obligations
Beyond NDIS rules, providers must also meet Work Health and Safety (WHS) laws, which require:
• Staff inductions
• Task-specific training
• Ongoing competency checks
This means extra training may be legally required depending on the role.
Extra Training For Registered Ndis Providers
Registered providers must meet the NDIS Practice Standards, including training in:
• Incident management
• Complaints handling
• Emergency and disaster response
• Infection control and PPE
• Participant-specific medical needs
Higher-risk supports may also require training in:
• Medication administration
• Mealtime management
• Behaviour support
• High-intensity personal care
Training can be online, in-person, or on-the-job — but it must be relevant, effective, and documented.
Understanding Participant Rights And Support Plans
Support workers must understand:
• Participant rights and dignity
• Individual support plans
• Communication needs
• Medication effects
• What to do during incidents
Even when training is non-accredited, providers must show workers were trained and assessed.
Training For High-Intensity Supports
Workers providing High Intensity Daily Personal Activities or Behaviour Support must complete specialised training aligned with the NDIS High Intensity Support Skills Descriptors and delivered by qualified professionals.
Building A Training System (Not Just A Checklist)
Registered providers must demonstrate:
• Training needs analysis
• Ongoing training plans
• Review of training effectiveness
Auditors look for a structured training system, not just certificates.
Final Answer: Is Cert Iv Required?
No — Cert IV in Disability Support is not compulsory.
But support workers must:
• Complete the NDIS Worker Orientation Module
• Follow the NDIS Code of Conduct
• Receive participant-specific training
• Meet Practice Standards if working for a registered provider
A Cert IV can be valuable, but what matters most is that workers are properly trained, supervised, and capable of delivering safe, person-centred support.
Author: Bloom Care – NDIS Support Services Melbourne