A well-crafted Service Agreement is one of the most powerful tools available to safeguard the rights of NDIS participants. It’s more than just a document – it’s a partnership agreement that sets clear expectations, supports participant autonomy, and builds trust between participants and providers.
In light of the NDIA’s recent introduction of 3-month funding periods in NDIS Plans, updating and understanding Service Agreements is more important than ever. These changes affect both how services are planned and how they are funded.
Let’s explore what this means for participants and NDIS providers, and how a strong Service Agreement can protect everyone involved.
What is a Service Agreement?
A Service Agreement is a written document between an NDIS participant and their provider. It outlines what supports will be delivered, how they will be delivered, and the responsibilities of each party. While it’s not a legal requirement, the NDIA strongly recommends having one in place.
A well-written Service Agreement:
- Sets clear expectations between the participant and the provider.
- Supports participant choice, control, and autonomy.
- Promotes transparency, accountability, and trust.
Why the Recent NDIS Changes Matter
In a major shift, the NDIA has introduced 3-month funding periods in participant plans. This means that funding will be divided into shorter periods to:
- Reflect participant preferences,
- Reduce risks of overspending,
- Prevent harm, fraud, or financial exploitation.
This also means providers may face a risk of non-payment if they deliver supports beyond the scope or budget of a participant’s current plan period.
To mitigate this risk, providers must now update their Service Agreement templates to include a clause requiring participants to:
- Share a copy of their NDIS Plan, or
- Provide key details such as any stated supports, funding periods, and budget allocations.
This ensures services are aligned with what’s actually funded – avoiding surprises for both parties.
Getting Your Services
When entering into a Service Agreement, participants should be clear about:
- What supports are being provided.
- When and how they’ll be delivered.
- Who will deliver them.
- How much they cost, and how they’ll be paid for.
- Any cancellation policies or notice periods.
This agreement should also take into account any funding limits or restrictions from your plan – particularly now that the plan may be segmented into multiple 3-month funding blocks.
Changing Your Service Agreement
Your needs might change – and that’s okay. NDIS is designed to be flexible, and your Service Agreement should be too. You can request changes to your Service Agreement if:
- Your goals or circumstances change,
- You want to try a new provider,
- There’s a change in your NDIS plan or budget.
It’s important to communicate changes in writing and ensure both you and your provider agree to the updates before they are put in place.
You Want to End Your Service Agreement
If you’re not happy with your services or simply want to stop working with a provider, you can end your Service Agreement. Look for the termination clause in your agreement – it will tell you how much notice you need to give.
Remember, you have the right to change providers at any time if your needs aren’t being met. Providers are also obliged to respect your decision and ensure a smooth handover where necessary.
Your Service Agreement is Expiring
If your Service Agreement has an end date, make sure you discuss what comes next with your provider well before it expires. You can:
- Renew the agreement,
- Make changes before renewing, or
- Choose a new provider.
If your plan has changed due to the 3-month funding period update, use this opportunity to review your supports, funding availability, and priorities.
Final Thoughts
Service Agreements are more than paperwork – they’re an essential tool for protecting your rights and helping you get the most out of your NDIS plan. They create a shared understanding, encourage accountability, and most importantly, empower participants with greater choice and control.
For providers, staying updated on policy changes like the new 3-month funding periods is critical. Make sure your templates are current, and always check each participant’s plan details before delivering services.
NDIS is about people – and strong Service Agreements help ensure everyone is respected, informed, and supported throughout their journey.
Need help understanding or creating your Service Agreement? Talk to your Support Coordinator or reach out to the NDIA for more guidance.
Bloom Care (author)is a registered NDIS provider based in Melbourne, committed to supporting people with disabilities to live more independently and meaningfully. We specialise in delivering core support services, including: Assistance with household tasks, Supported Independent Living (SIL), Assistance with Personal care activities, Social and community participation
At the heart of everything we do are our values: Empowerment, Respect, and Accountability. These guide our team in creating safe, supportive, and person-centred services that help participants thrive.